F.A.Q.
Samples are free, customers need only pay a nominal shipping fee!
Members of our Design Trade Program receive free samples with $0 shipping fee!
Homeowners and other non-trade customers pay a nominal shipping fee for free samples.
The shipping fee, however, can be credited back to you on a future purchase upon request when you place a full order* with us.
*The shipping fee cannot be credited back to other sample orders, only full orders.
Calculating the correct quantity of tile to order is normally the responsibility of your tile installer. Products are sold in premeasured sheets to assist your installer in making accurate calculations based on the area that needs to be covered. Your order should account for overage needed to ensure that your contractor will have sufficient materials on the jobsite when the work begins. Tile remaining at the end of a project should become “attic stock” useful for future repairs or add-on projects.
Architects and designers in the tile trade are encouraged to sign up for our Design Trade Member account. Some of the benefits you receive include; free sample shipping, complete Experience It books, and trade-discounted pricing.
Trade accounts are free and have no monthly or hidden fees.
Thank you for signing up for the trade account. Once we've reviewed and validated your information, we will immediatedly include you as one of our valued Design Trade Members. If you already have an account with us, we will update your account information.
Normal options for shipping your tile order include; FedEx Ground, Express package delivery, or FedEx Freight. As a courtesy to our clients, we always default to the least expensive shipping method based on the quantity of material that has been ordered. We can upgrade the transit time for customers when time is of the essence.
Lead times vary based on the products that are ordered. Because of this, we will email you your shipping confirmation along with the tracking number once the order is ready to go. We also have dedicated Client Service Representatives available to respond to any inquiry you may have about product delivery.
We take pride in packaging our products carefully to prevent damage during transit. Should you find that your package contains broken marble stone due to improper shipper handling, contact us immediately so we can assist you in filing a claim. Remember to save all boxes and packaging materials, as they may need to be inspected by the shipping company. For all deliveries, bring any signs of external damage to the truck driver’s attention, photograph cartons on the spot, and then contact us so we can assist you further.
Normal options for shipping your tile order include FedEx Ground and Express package delivery and FedEx Freight. As a courtesy to our clients, we always default to the least expensive shipping method based on the quantity of material that has been ordered. We can upgrade the transit time for customers when time is of the essence.
Lead times vary based on products that are ordered, however, a shipping confirmation is sent via email with your tracking number once the order is ready to go. We also have a dedicated Client Service department available to respond to any inquiry about your delivery.
We take pride in packaging our products carefully to prevent damage during transit. Should you find that your package contains broken tiles due to improper shipper handling, contact us immediately so we can assist you in filing a claim. Remember to save all boxes and packaging materials, as they may need to be inspected by the shipping company. For all deliveries, bring any signs of external damage to the truck driver’s attention, photograph cartons on the spot, and then contact us so we can assist you further.